Privacy Policy

Introduction

This Privacy Policy outlines the practices and policies of The Trustee for Redgate Family Trust (“we,” “our,” or “us”), trading under the names Redgate Socks and Redgate Quilting, with respect to the collection, use, storage, and protection of personal information of individuals who interact with our business. We are committed to safeguarding your privacy and complying with applicable privacy laws and regulations in Victoria, Australia.

By accessing our websites, using our services, or providing your personal information to us, you consent to the practices described in this Privacy Policy.

Collection of Personal Information

We may collect personal information from you in various ways, including:

  1. Information you provide: We may collect information that you voluntarily provide to us when you make a purchase, contact us, or sign up for our newsletters. This information may include your name, email address, postal address, phone number, and payment information.
  2. Automated information: We may collect certain information automatically when you visit our websites or use our services. This may include your IP address, browser type, device information, and browsing behavior.

Use of Personal Information

We use the personal information we collect for various purposes, including:

  1. Providing products and services: To fulfill your orders, process payments, and deliver products you have purchased from us.
  2. Communications: To respond to your inquiries, provide customer support, and send you transactional and promotional communications.
  3. Marketing: To send you marketing and promotional materials, including newsletters and special offers, if you have opted in to receive such communications. You can opt out of marketing communications at any time.
  4. Improvement of services: To analyze user trends and preferences, improve our products and services, and enhance the user experience on our websites.

Disclosure of Personal Information

We may share your personal information with third parties in the following circumstances:

  1. Service providers: We may share personal information with third-party service providers who assist us in operating our business, such as payment processors, shipping providers, and marketing agencies.
  2. Legal obligations: We may disclose personal information to comply with legal obligations, respond to lawful requests, or protect our rights, privacy, safety, or property.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Choices

You have the following privacy choices:

  1. Access and correction: You may request access to your personal information and request corrections or updates to it.
  2. Opt-out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in those communications.
  3. Cookies: You can manage cookies through your browser settings.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our websites, and the date of the latest revision will be indicated at the top of this policy.

Last updated: 6th November, 2023